Conditions of Sale and Product Warranty

Alec SmartLighting (ALEC) and the Buyer (described below as “Customer”) agree to the following limited warranty and terms and conditions of Sale and Purchase:


  1. ALEC warrants that, for a period of five (5) years from the date of shipment to the original purchaser at the original installed location, each product will be free from any defects in material and workmanship which cause the product to fail to operate in accordance with the products’ performance specifications as they exist at the time of shipment.
  2. This limited warranty is void if the product is
    1. installed improperly or otherwise not in accordance with the ALEC installation instructions and guidelines that are shipped with the product or any applicable standards or codes, such as, without limitation, those standards of codes of the National Electrical Code, the Standards for Safety of Underwriters Laboratory, Inc., or the Canadian Standards Association,
    2. altered or repaired other than as authorized in writing by ALEC,
    3. misused or abused, whether intentionally or not, including without limitation if the product is used at any time in an environment or operating range, or subjected to electrical values, in excess of those specified in the product’s performance specifications,
    4. damaged due to Acts of God,
    5. used in violation of any applicable standard or code for use, such as, without limitation, those standards or codes of the Standards for Safety of Underwriters Laboratory, Inc., or the Canadian Standards Association.
  3. ALEC’s obligation under this limited warranty is limited to, at ALEC’s option, either repair or replacement of the defective part or parts or else make available a new replacement product that will provide equal or better performance. ALEC’S OBLIGATIONS UNDER THIS LIMITED WARRANTY DO NOT INCLUDE ANY OTHER COSTS OR EXPENSES.


  1. For projects installed and commissioned exclusively by ALEC and its appointed representative only, ALEC warrants that, for a period of 90 days, the preauthorized labor cost for field repairs or replacement by a contractor appointed by ALEC will be reimbursed for ALEC-branded products only.
  2. A fully documented, detailed quotation must be provided in writing to ALEC upon which ALEC will issue a Purchase Order authorizing labor. No work shall commence prior to ALEC’s approval and purchase order.
  3. No equipment rental costs will be reimbursed.
  4. For the remaining period of product warranty coverage, all parts deemed to be defective will be repaired or replaced at no charge to the Customer. However, the Customer is solely responsible for the labor or related cost associated with the removal and reinstallation of such parts. No labor costs will be reimbursed after the first ninety (90) days of the limited warranty period.


  1. ALEC will not be responsible for the repair or replacement of any unit damaged by user modification, negligence, abuse, improper installation, or mishandling.
  2. ALEC is not responsible to the Customer for any special, consequential, indirect or similar damages, including any lost profits or loss data arising from the use or the loss of use of ALEC products. In no case shall ALEC’s liability exceed the purchase price for the products.
  3. ALEC products are NOT certified to be FAILSAFE and hence must NOT be used in applications where failure of the product could lead to physical harm or loss of human life. The Customer is responsible to conduct their own tests to meet the safety regulation of their respective industry.
  4. Products distributed, but not manufactured by ALEC, carry the full original manufacturers warranty. Such products include, but are not limited to: power supplies, sensors, I/O modules, switches, etc.
  5. ALEC reserves the right to alter any feature or specification at any time with each product revision release.
  6. While ALEC controllers are highly configurable to meet both international and other major energy management standards and codes, it is the user’s responsibility where applicable, to ensure that implementation and settings are in compliance with local building codes and regulations.

Notes to the Customer: If you disagree with any of the above terms or conditions you should promptly return the unit to the manufacturer or distributor within 30 days from date of purchase for a full refund.